You teach people how to treat you ? with respect or as the person who drops off samples. Coach your representatives on how to set customers' expectations of them.

If you don't exhibit leadership behaviors, then why should your team?

Transformational leadership Do you manage or lead? Sep 1, 2006 By: Justine Tyme

Leadership is the art of influencing others to accomplish a mission or task that, if left to their own devices, they would be unlikely to attempt or complete. What kind of leader are you?

Smart questions for managers Eight ways to know if you're getting the most from your people Sep 1, 2006 By: Dorothy Leeds

Eight ways to know if you're getting the most from your people.

Performance coaching When to do it, how to do it Sep 1, 2006 By: Sam K. Shriver, Tommy Re

There is a whole lot that goes into becoming an effective coach. This article looks at when to coach and how to coach.

Building teams that win Skills for managers Sep 1, 2006 By: Sam Rotella, Gwen McLean

Effective communication can be one of the more difficult traits to engender.

Early in a representative's career, the district manager lays the groundwork for success. But motivating tenured reps takes a different approach.

Are your reps meeting their goals?

Re-aligned and re-energized How to get your new district working together in record time Sep 1, 2006 By: K.C. Warner

An effective team can be described as a group with the willingness to believe in an agreed-upon set of values and the dilligence to put those values into action.